How to Resolve Bittrex Account Issues Faster.

I see lots of Bittrex Exchange user filling in complains on daily basis both in their tweeter handle, Telegram and other social platform about their accounts. Most complains usually seen are either 2FA removal or Account been disabled. Well with my experience on the trading platform I realized that there are procedures required before any case can be quickly resolved. And in this post, I will be sharing with you how you can handle this and get your account back ASAP.

Before I proceed, you have to understand that Bittrex handle every cases strictly because it has to do with financial issue and so releasing any account to the wrong person is what they are trying to kick against. So it is always better to keep your account save especially if you have huge fund in it.

How to Keep your Account Save.

1.     After creating your account and enabling 2FA, ensure to copy the secret key and keep it in a secure location where you can easily access it should you lose the GA in your device.

2.     You can also screen shot the barcode and save it properly either in your local disk or flash as the screen shot can still work.

3.     Most importantly, try as much as possible to create your account API. When creating the API, enable all modes, copy the API into note pad or word document and save it.

With that said, if you did not do any of the first two and your account locks you out, don’t panic, simply logon to Bittrex and write to the support. This is usually the first step but not all. Now here is the first secret. Since you have your account API created from the beginning, go to play store and down load my bittrex wallet or trex tracker, use the API key and secret to create an account in any of the mentioned apps.

If you have successfully created the account, it will show you all the details of your account including withdrawal, deposits and balances. Remember Bittrex always asks of those details as part of their requirements and so if you can provide the exact details, the unlocking process of your account will be faster.

With that done, after creating your first support ticket, Bittrex will reply immediately asking you to provide some necessary details for prove and verification. Below are the details of what you will be asked to provide.

“If you need two-factor removed after troubleshooting please reply with the following information, the more details you can provide the better:

1) Recent ip addresses you have logged into site with (You can find this by visiting, https://www.google.com/#q=what+is+my+ip+address )
2) Recent transaction ids for any withdrawals and deposits you have made to Bittrex
3) Recent balances in your account

For Accounts valued at over $1000 USD we will require additional information for proof of identity.

4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.

Please reply to this email with the required documents or attach them directly to your support ticket. We understand this is a slow and painful way to recover your account, but we do this for both your safety and ours.

Thank you,

Your Bittrex Support Team”

Now that is the mail you will receive from them. From the mail you can see that you were asked for recent withdrawal/deposits and balances. With the trex tracker or my bittrex wallet, you can easily copy those details and send to them.

The last thing to do. From their reply, you can see that they said for accounts valued at over $1000, you will be asked for further details. And they also stated that the more details you can provide the better.

So it will be wise not to neglect that part even if your account has less than $50, ensure to take a snapshot of yourself, holding your ID card and a plan paper with the word Bittrex and today’s date written boldly on it. If you provide all these details, then you can now do a follow up.

Follow up strategy.

There are three most important strategies to use for follow up.

1.     Use your twitter handle, Go to twitter search for @BittrexExchange follow them, look for their recent tweet and reply to it, ensure to respond if you get a reply back.

2.     You can also join their telegram group and drop your message with your ticket no there

3.     The last and most powerful is their slack channel. Search for it on google on join using slack.bittrex.com/ then follow the chart and also drop your support ticket no there. On the slack general room, look for the #support channel and ensure you join the support channel because their response is faster there. The only problem is the opening hour of the support channel so be alert to know when it will be opened for users, then join and drop your complains but do that once because you might be thrown out for spamming.

With this done, you are sure of getting your account back within hours or few days rather than weeks.

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